COVID-19 Resources (ARCH)

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    The Challenge of I.T. Customer Service in Higher Education

    10/09/2015
    Submitted by Ben Garcia, Director of Customer Service and Operations Support and Benjamin Garrison, OIT Support Services Manager – Customer Support UTSA - Office of Information Technology With the rapid advance of consumer technology in recent years, customer demand for new technology solutions in the workplace has increased dramatically. For support organizations, this has created new c...
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    Mastering the compass: leveraging data to provide direction

    Submitted by Matthew Duffey, PwC Consulting Partner and Ruben Garcia, PwC Risk Assurance Director PriceWaterhouseCoopers The growing amount and accessibility of data can be a significant contributor guiding internal audit toward its True North—or, as sometimes happens, too much data can result in taking internal audit off course when it is not effectively used. Today there are 2.7 zettab...
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    The Value of Tech Education

    Submitted by Debi Pfitzenmaier, Founder, San Antonio Youth Code Jam Technology has transformed the way we do almost everything. And yet, all too often, we resign kids to a use-only mode. Teaching students to create, rather than consume—to understand how technology works, not just how to use it—serves to strengthen a host of lifelong skills like logic, problem solving, creativity, and criti...
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    5 Steps To Protect Your Business From Cyber Crime

    Submitted by Beth Hill, TechSage Solutions A Seattle company was recently broken into and a stash of old laptops was stolen. Just a typical everyday crime by typical everyday thieves. These laptops weren’t even being used by anyone in the company. The crime turned out to be anything but ordinary when those same thieves (cyber-criminals) used data from the laptops to obtain information and ...
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    Bimodal Information Technology

    07/28/2015
    Submitted by Brent League, Director Innovations Solutions Group, UTSA, Office of Information Technology The Information Technology (IT) environment at most organizations is one of constant innovation that brings in an influx of new information and data. Managing this, along with maintaining existing processes, requires a sound business strategy. Today, the Office of Information Technology ...
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    Don’t assume your white-haired customers aren’t on social media

    Submitted by Erick Whittington, The Whittington Group Imagine it’s 1955 and your next door neighbor is watching Gunsmoke on his fancy, new TV. But you’re not really into this newfangled gadget with its grainy moving pictures. So, you’re listening to your radio – The Lucky Strike Program with Jack Benny is on. The way you see it, TV is just a passing fad. Like the Hula Hoop, poodle skirts,...
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    Backup and Disaster Recovery

    Submitted by Benjamin Hunter, ERGOS Technology Recently we had a technology group meeting regarding backup and disaster recovery. During the course of the presentation, the topic generated many points of discussion regarding the best ways to perform backups and what solutions seemed to work the best in the personal experience of those in attendance. Suffice it to say, the opinions were qui...
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    End of Support: Windows Server 2003

    05/21/2015
    Submitted by Bryan Guinn, Prism Technologies The End of Support for the Windows Server 2003 family of products is July 14, 2015. On that date, all support for Windows Server 2003, including R2, will cease. In light of that, now is the time to make your plans for your migration to Windows Server 2012 R2 Datacenter, Microsoft Azure, as well as Microsoft Cloud Services like Office 365.As a part...
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    Leveraging 802.11ac Wireless for a University Deployment

    Submitted by Daniel Byrd, Director of Infrastructure Services Bryan Wilson, Executive Director of Enterprise Systems The University of Texas at San Antonio From submitting a quiz on their laptop, streaming the latest episode of a hit television program on their mobile phone, or using their tablet to participate in an in-class activity, college students rely on the wireless internet. Th...
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    IT Certifications

    Submitted by William Mundt, University Health System In today’s business world, information has become the valued asset on which business decisions are made. Information Technology (IT) is crucial in business, especially in regard to customers. IT systems like a patient web portal for retrieving medical records or a customer-facing ordering website are vital to an organization. IT leader...
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